Return, Refund and Cancellation Policy

Returns & Exchange Policy

Is there any defect with our product? We promise full refund for the item.

If you have any problems with your order, or if you come across any defects, we’ll be happy to exchange the product or refund the amount. Please return the product within 30 days of receipt.

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the courier partner or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

You can initiate the returns by logging into your Fixcello Account.

Raising the return request

Log into your account.

Go to My orders

Click on ‘Return’ against the item you wish to return.

Fill in the details and raise a return request by clicking on submit button.

You will receive a confirmation for the return initiated.

Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.

A maximum amount of Rs.150 would be reimbursed towards the shipping cost in the form of Fixcello Credits.

Once we received the product at our warehouse, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.

Product Return won’t be accepted If –

  •  If Products are Altered or Used.
  •  If Product is Returned without Original Packaging (price tags, labels & accessories)
  •  If Serial Number has tampered
  •  For Damaged/Missing product that is reported after 2 days of the delivery
  •  For Products sold under specific promotions, details of which would be mentioned on the Product page and Terms & Conditions page.

For Credit card/Debit card/Net Banking payments, it may take up to 2-7 business days for the refund amount to reflect in your account (depending upon your bank).

Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.

Free Gifts cannot be returned or exchanged.

Terms and Conditions for Returns will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.

No returns on tempered glass.

Refund will be issued only after the product is received at our warehouse.

You can return either complete order or some items from the same order.

Please pack the products properly and paste/write the return Id on the packet.

Please make sure you seal the packet completely before handing over to courier partners.

Please use separate packets for items from separate orders. follows a 30 days return policy. You can return the product within 30 days of delivery.


If you have placed an order and need to cancel it for any reason, please contact us immediately so we can stop the order from being processed and dispatched. All cancellations will incur a 10% or Rs.100 cancellation fee, whichever is greater, to cover transaction fees. Orders already shipped cannot be canceled. Please contact customer service for an RMA request if the order you wished to cancel was dispatched.

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